“ I am running a shared webhosting business, and for the last 8 months I have been using Xieles support at http://www.xieles.com for server management, and I feel strongly about making a review of them here at Webhostingtalk, because I am so very very pleased with them!
At first when I entered the webhosting business almost two years ago, I was paying my datacenter for server management, but was not happy with the response time on support.
Then one day, by a lucky accident I discovered that my datacenter used Xieles support to manage problems I reported on my server, my DC did not tell my about it, but I discovered it by a coincidence when Xieles support sent a test email to my server while fixing a email related problem. Looking at the email domain name, I found them.
I then signed up for server management at Xieles, and today, after being a customer there for about 8 months, I must say this was one of the best decision I have ever made for my business.
They have always made sure my server is secure and running without any problems, and have always answered my tickets within 5 to 15 minutes! They are very skilled, and have always done a fantastic job when I ask them to install or fix something.
More recently, just three days ago, I moved my shared webhosting clients to a new server in a new datacenter, which required new IPs on my server and name servers. I discussed the transfer with Xieles before we started, and then they just did the most amazing job migrating all my shared hosting clients to my new server and datacenter.
And they did the migration in a way so that there was less then one hour downtime! And today, after the server move to my new datacenter, everything is setup perfectly! All my old custom settings, applications and configurations on my old server, was tweaked to work the same way on my new server.
It was a gigantic job, and it is amazing that they could take all the time planning the job with me in advance in such a way that everything just worked out perfectly when doing the actual transfer to new server and datacenter.
I want to recommend Xieles support to anybody that need server management, they have never let me down. I am so very very happy with them, and feel very safe and in control of my server. Check them out at http://www.xieles.com
I must also say that I am a control freak, and in such a way I can be a very demanding client, but still they are always ready to help me out when I ask them to do something for me, and the result have until today always been perfect. Because of them, I am able to offer very stable and reliable service to all my hosting clients.