Privacy Policy

Xieles Support is dedicated to protecting your privacy and handling any personal information obtained from you with care and respect. This Privacy Policy is designed to answer your questions regarding our privacy policies and principles. In order to use this Web site, you must first complete the registration form. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site inwhich you have expressed interest. Xieles Support is the sole owner of the information collected on Xieles Support. Xieles Support collects personally identifiable information from our users at several different points on our Web site. If you purchase a service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@xieles.com If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Cookies: We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. For more information on cookies, one informative link is at http://www.microsoft.com/info/cookies.mspx We set a persistent cookie to remember the affiliate you found our site through. If you reject cookies, you may still use our site. Log Files: As is true of most Web sites, the web server gathers certain information automatically and store it in log files. This information includes information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), country, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change inside our Client Login information page or by emailing sales@xieles.com. The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or server login information) on our forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. When you sign up for support and or monitoring, we will share information to provide these services as necessary for the third party to provide that service. Credit card information collected is submitted to our merchant payment processor for payment purposes. These third parties are prohibited from using your personally identifiable information for any other purpose. If you have any questions about security on our Web site, you can send email us at sales@xieles.com We post customer testimonials on our web site which may contain personally identifiable information such as the customer’s name, email address, web site address. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. Xieles Support recognizes the need to provide additional protections for children under the age of thirteen who visit our sites. To further protect children, Xieles Support does not conduct business with children under the age of thirteen. Xieles Support does not knowingly collect any personal information from children under the age of 13 on our websites. If you are under the age of 18 but at least 13 years of age you may use this web site only under the supervision of a parent or legal guardian who agrees to be bound by the Xieles Support “Terms of Service”. Children under the age of 13 may not use this web site and parents or legal guardians may not agree to the Xieles Support “Terms of Service” on their behalf. If you do not agree to and/or cannot comply with any of the Xieles Support “Terms of Service”, do not use this web site. International customers: If you have provided information to Xieles Support from a country other than the United States, your information may be transferred to, and processed by Xieles Support in the United States or other countries other than your own. If you provided information from a country that grants specific additional privacy rights, contact Xieles Support at the address below to exercise your rights.

Does Xieles Support share personally identifiable information to third party marketing organizations?
No. Xieles Support does not sell, rent, share, or otherwise give your personally identifiable information to third parties for marketing purposes. Often, companies receive extra income by providing customer contact information to marketing companies. Xieles Support does not provide customer contact information to marketing companies. For example, Xieles Support will not give your address to junk mail (“direct marketing”) companies or email marketers (including “spammers”).

Does Xieles Support share personally identifiable information to any other third parties?
Not in the normal course of day-to-day business. Xieles Support does not provide your personally identifiable information to anyone, without your permission, unless compelled by law, in order to collect unpaid debts, to protect your security and safety, enforce the “Terms of Service” of Xieles Support, or to protect the security and safety of Xieles Support web sites, third party web sites, and Xieles Support employees.

What information does this Privacy Policy cover?
Except as specifically described below, this Privacy Policy applies only to personally identifiable information collected on the web sites where this Privacy Policy is posted and this Privacy Policy does not apply to any other information collected by Xieles Support by any other means. This Privacy Policy applies to any use and sharing of personally identifiable information collected on or after the date that this Privacy Policy is posted. However, for customers that used our web sites and/or services before the date that this Privacy Policy was posted, XielesSupport will apply this Privacy Policy to personally identifiable information associated with the customers only if the customer accepts the terms and conditions of this Privacy Policy. Once the has accepted the terms and conditions of this Privacy Policy, this Privacy Policy will also apply to personally identifiable information collected from the customers before the date that this Privacy Policy is posted. When this Privacy Policy uses the term “personally identifiable information”, this means information that identifies a particular individual, such as an individual’s name, mailing address, email address, and telephone number.

What types of personally identifiable information does Xieles Support collect about customers?
Much of the personally identifiable information received comes directly from customers interested in obtaining various services from Xieles Support. Usually, this information includes a customer’s name, mailing address, email address, and telephone number. Xieles Support collects personal information when a customer registers, logs on, or visits Xieles Support web sites. Xieles Support may also collect other types of information such as credit card information, the type of services ordered or purchased, and the date of the order or purchase. XielesSupport also collects certain technical information from your computer each time you request a page during a visit to our web sites. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring web site, if any. Xieles Support collects this information to enhance the quality of your experience during your visit to our web sites and to prevent fraud. Xieles Support will not sell or rent this information to any third parties.
How do you safeguard customer’s personally identifiable information?

The security and confidentiality of your personally identifiable information is extremely important to Xieles Support. Technical, administrative, and physical security measures are used to protect customer information from unauthorized access and improper use. From time to time, Xieles Support reviews security procedures to consider appropriate new technology and methods. Please be aware that, despite best efforts, no security measures are perfect or completely impenetrable.

How can a customer update contact information?
Contact information provide by you may be accessed and updated by simply sending an e-mail to sales@xieles.com. Please provide information in the e-mail that will help Xieles Support identify your account. Xieles Support may also provide you with an opportunity to update your contact information by sending you an e-mail or other communication that invites your response.

How can a customer ask questions, or send comments, regarding this Privacy Policy?
If you have questions or wish to send comments about this Privacy Policy, please send an e-mail with your questions or comments to sales@xieles.com or write to: Xieles Support, ( Wholly Owned by Metclouds Technologies Pvt Ltd ) Bld No 401, Cyber house, Kunnumpuram, Kakkanad, Cochin, Kerala – 682030, India Please be assured that any personal information that you provide in communications to the above email and mailing addresses will not be used to send you promotional materials, unless you so request.

How does a customer know when this Privacy Policy is amended?
Xieles Support may amend this Privacy Policy at any time. If any material changes are made in the way that personally identifiable information is collected, used and/or shared, you will be notified by sending you an e-mail at the last e-mail address that you provided Xieles Support, and/or by prominently posting notice of the changes on the web sites covered by this Privacy Policy. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days followed by dispatch of an email notice to you or thirty (30) calendar days followed by posting of notice of the changes on the web sites covered by this Privacy Policy. Please note that at all times you are responsible for updating your personal information to provide Xieles Support with your current email address. If your last email address provided is not valid, or for any other reason is not capable of delivering to you the above described notice, dispatch of the email containing such notice will nevertheless constitute effective notice of the changes described in the notice. Changes to this Privacy Policy may effect the use, by XielesSupport, of personally identifiable information provided by you before being notified of the changes. If you do not wish to allow changes in the use of your information, you must notify XielesSupport before the effective date of the changes that you wish to deactivate your account with Xieles Support.

Staff Scheduling
We reserve the right to assign staff to shift times as we see fit. Xieles Support has the right to rotate the staff shifts and to re-assign or remove a staff from your team with or without notification.

Number Of Working Days
All plans will be providing services 7 days a week except the dedicated admin plan. Dedicated admin plan will be restricted to 5 days a week unless the client needs a backup to cover the off days.

Client Privacy
Xieles Support will not give out or make public any sensitive information belonging to clients in any manner other then what is intended or is necessary for Xieles Support to do their job.