Cancellation has to be requested as a ticket opened from our client area. There is no cancellation fee. You reserve the right to cancel the service for any reason with prior notice of 30 days.
If any ticket exceeds our SLA, a prorated refund upon request will be determined based on the number of tickets you submitted within the last 30 days. Requests for an SLA refund must be reported within 30 days of the date that the SLA was exceeded by opening a helpdesk ticket. Under no circumstances can the refund exceed the amount you paid for the service. Refunds may take up to 30 days from the time the refund is requested or offered for processing.