PREMIUM SERVER MANAGEMENT

Continuous monitoring of the servers is the key to keep it healthy and issue-free. We install monitoring elements in your website to keep it monitored 24×7. We monitor for server load, memory usage, CPU usage, storage space, storage degrade warnings, processes and services etc. We will get alerted if any of these issues happen. Our server technicians are available 24×7 to get to the bottom of it and fix the issue right away. We guarantee a reaction time of 10 minutes for all monitoring alerts.

The premium server management also comes with initial server hardening, weekly security check and upgrades, 24×7 server monitoring, 10 minute reaction time for monitoring alerts, 30 minutes response time for tickets and 6 hour resolution time for tickets. We support all flavours of Linux and Windows servers.

24X7 SUPPORT COVERAGE

Server management plan comes with round the clock support. You can open a support ticket to us at any time of the day or night, and we will be here to make sure that everything runs perfectly to your satisfaction. Whether it is a server migration, a server installation, an urgent server issue, we are here to help you 24×7. This will come as a great help for you as you do not have to maintain a team of server administrators in your office to manage your servers. Running a 24×7 team yourself will be difficult for you. You can benefit from our vast talent pool of server administrators and server security specialist, who are up-to-date in technology and have 10 years of technical experience. You do not have to worry about any technical aspects and can concentrate more on your core business.

SUPPORTED CONTROL PANELS

Server management plan support servers that comes with or without a web hosting control panel. The availability of a web hosting control panel will be helpful to perform many tasks in servers. Web hosting control panels like cPanel, Directadmin, Parallels Plesk, Webmin/Virtualmin, WebsitePanel, Kloxo, ISPConfig, HostingController, InterWorx and ZPanel are some of the control panels that we support. You may not install web hosting control panels in servers due to its special requirements or safety concerns. Xieles Support can manage servers that doesn’t have any control panels too.

SUPPORTED CLOUD SERVERS AND VIRTUALIZATION PLATFORM

Server management plan support servers which are hosted in Cloud/Virtualization platforms too. When it comes to server administration, there is no difference in managing a virtual private server or a dedicated server. Xieles Support can manage servers running or provisioned using Amazon AWS, Google Cloud, CloudStack, OpenStack, OpenVZ, Xen, VMWare and KVM.

INITIAL SERVER HARDENING

After you sign up in our server management plan, we will be performing a security hardening and upgrades to ensure that the server is safe and secure from the day it is signed up with Xieles Support. As part of security hardening, we will be performing SSHD hardening, firewall installation and configuration, installation of security tools like rkhunter, lynis, clamav etc, sysctl hardening, optimization of software services and other required security tasks as per the server configuration.

BI-WEEKLY SECURITY CHECKS AND UPGRADES

The most crucial aspect in server management is to install software updates as quickly as possible in servers. In our server management plan, we perform weekly server checks and upgrades to make sure that your servers run with most up-to-date software. Our server administrators check for hardware related issue, memory issues, malicious processes, rootkits and viruses during this weekly check. The server packages will also be upgraded to ensure that all packages are up-to-date and doesn’t have any vulnerabilities. The result of this weekly server check will be uploaded to your xieles account as a downloadable PDF document for you to verify.

24X7 MONITORING ( 5 MINUTE INTERVAL )

Server management plan comes with 24×7 server monitoring at 5 minute interval. We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. Any service can be monitored in this plan. Some of the common services that are monitored are PING, HTTP, SMTP, FTP, Database service like MySQL, SSH, DNS and custom website monitoring. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed under 10 minutes.

COMPLETE SERVER ADMINISTRATION

We will be providing support to all applications installed in the server.

30 MINUTE RESPONSE TIME

We provide guaranteed 30 minutes response time for all support tickets opened from our helpdesk. The average response time is 15 minutes.

6 HOUR RESOLUTION TIME

Most of the issues will be resolved in 6 hours time. Experienced technicians will be working on your server to guarantee the minimum resolution time. The average resolution time is 2 hours.