Dedicated team 2017-12-07T20:10:45+00:00

DEDICATED TEAM

Are you looking to outsource web hosting support? Do you require staff to keep your technical support department running and take care of your valuable customers? You are at the right place. We offer Dedicated support team plan for 24×7 support coverage. A team of Redhat/Microsoft Certified Technicians will be working each day solely for your company. This will make your support operations more effective, as the support team will be more familiar with your business operations. All Dedicated Support Teams are supervised by a Quality Manager, who will be monitoring customer communications and ensuring that your Company gets the Best Quality Support for your Customers.

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$600/Month

DEDICATED TECHNICIAN – L1

  • 1 Level-1 Team Member

  • 8×5 Support Coverage

  • Certified Technicians

  • Helpdesk and Livechat Support

  • Supervision by 1 Quality Manager

  • Skype Communication

  • 7 Day Free Trial

  • Linux/Windows/FreeBSD Experts

$800/Month

DEDICATED TECHNICIAN – L2

  • 1 Level-2 Team Member

  • 8×5 Support Coverage

  • Certified Technicians

  • Helpdesk and Livechat Support

  • Supervision by 1 Quality Manager

  • Skype Communication

  • 7 Day Free Trial

  • Linux/Windows/FreeBSD Experts

$1200/Month

DEDICATED TECHNICIAN – L3

  • 1 Level-3 Team Member

  • 8×5 Support Coverage

  • Certified Technicians

  • Helpdesk and Livechat Support

  • Supervision by 1 Quality Manager

  • Skype Communication

  • 7 Day Free Trial

  • Linux/Windows/FreeBSD Experts

HOW IT WORKS?

1. Your customer opens support tickets in your company helpdesk.
2. The technicians at Xieles Support get the notification about the new support ticket. The support ticket gets assigned to one team member in shift.
3. The team member logs into your company helpdesk and replies to your customer.
4. If the support ticket is Level 1 in nature, it gets escalated to Level 1 technician. Level 2 and Level 3 tickets get escalated to Level 2 and Level 3 technicians respectively.
5. Any technical issue reported by the customer gets fixed by the team.
6. Customer is updated at intervals about the progress of the issue.
7. The customer gets the problems resolved by the team.

Level 1 Technician – 600 USD per month
Level 2 Technician – 800 USD per month
Level 3 Technician – 1200 USD per month

24X7 SUPPORT COVERAGE

The dedicated support team will manage your servers and customer queries round the clock. You can assign any technical issues for resolution any time of the day or night, and they will make sure everything is running perfectly to your satisfaction. You do not have to worry about any technical aspects and can concentrate more on your sales.

Dedicated Technician 24×5 Team 24×7 Team Datacenter Support
No No Yes Yes

CERTIFIED TECHNICIANS

The team members are graduates in Bachelor of Technology and certified by Redhat and/or Cisco.

Dedicated Technician 24×5 Team 24×7 Team Datacenter Support
Yes Yes Yes Yes

QUALITY ASSURANCE

The team will be under the observation of a quality manager. He will be responsible for monitoring all helpdesk/chat communication to your hosting customers. Mistakes are minimal and when happens it will be corrected and advised to avoid repeated occurrence.

Dedicated Technician 24×5 Team 24×7 Team Datacenter Support
Yes Yes Yes Yes

7 DAY FREE TRIAL

We provide free trial for those who need to check out our expertise level

Dedicated Technician 24×5 Team 24×7 Team Datacenter Support
Yes Yes Yes Yes

24X7 SERVER MONITORING ( 5 MINUTE INTERVAL )

We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes.

Dedicated Technician 24×5 Team 24×7 Team Datacenter Support
Yes Yes Yes Yes

INSTANT MESSENGER SUPPORT

You can communicate with your team members using any of the instant messenger software like Skype, Hipchat, Slack, XMPP, GTalk or any other team collaboration suite.

Dedicated Technician 24×5 Team 24×7 Team Datacenter Support
Yes Yes Yes Yes

OUR PLANS

$2800/Month

24×5 TEAM

  • 3 Team Members In Total

  • 1 Level-3 Team Admin

  • 2 Level-2 Team Members

  • Certified Technicians

  • Supervision by 1 Quality Manager

  • More than 2 Year Experience

  • 24×5 Support Coverage

  • Helpdesk and Livechat Support

  • Skype Communication

  • 7 Day Free Trial

  • Linux/Windows/FreeBSD Experts

$ 4000/month

24×7 TEAM

  • 6 Team Members In Total

  • 1 Level-3 Team Admin

  • 2 Level-2 Team Members

  • 3 Level-1 Team Members

  • Certified Technicians

  • Supervision by 1 Quality Manager

  • 24×7 Support Coverage

  • Helpdesk and Livechat Support

  • Skype Communication

  • 7 Day Free Trial

  • Linux/Windows/FreeBSD Experts


DATACENTER SUPPORT

  • 10 Team Members In Total

  • 1 Level-3 Team Admin

  • 2 Level-2 Team Members

  • 7 Level-1 Team Members

  • Certified Technicians

  • Supervision by 1 Quality Manager

  • 24×7 Support Coverage

  • Helpdesk and Livechat Support

  • Skype Communication

  • 7 Day Free Trial

  • Linux/Windows/FreeBSD Experts

CUSTOM QUOTE