1. Your customer opens support tickets in your company helpdesk.
2. The technicians at Xieles Support get the notification about the new support ticket. The support ticket gets assigned to one team member in shift.
3. The team member logs into your company helpdesk and replies to your customer.
4. If the support ticket is Level 1 in nature, it gets escalated to Level 1 technician. Level 2 and Level 3 tickets get escalated to Level 2 and Level 3 technicians respectively.
5. Any technical issue reported by the customer gets fixed by the team.
6. Customer is updated at intervals about the progress of the issue.
7. The customer gets the problems resolved by the team.
Level 1 Technician – 600 USD per month
Level 2 Technician – 800 USD per month
Level 3 Technician – 1200 USD per month