DEDICATED SUPPORT TEAM
Are you looking to outsource web hosting support services? Do you require staff to keep your technical support department running and take care of your valuable customers? You are at the right place. We offer Dedicated support team plan for 24×7 support coverage. A team of Certified Technicians will be working each day solely for your company. This will make your support operations more effective, as the support team will be more familiar with your business operations. All Dedicated Support Teams are supervised by a Quality Manager, who will be monitoring customer communications and ensuring that your Company gets the Best Quality Support for your Customers.
$600/Month
DEDICATED TECHNICIAN – L1
$800/Month
DEDICATED TECHNICIAN – L2
$1200/Month – $1800/Month
DEDICATED TECHNICIAN – L3
HOW IT WORKS?
1. Your customer opens support tickets in your company helpdesk.
2. The technicians at Xieles Support get the notification about the new support ticket. The support ticket gets assigned to one team member in shift.
3. The team member logs into your company helpdesk and replies to your customer.
4. If the support ticket is Level 1 in nature, it gets escalated to Level 1 technician. Level 2 and Level 3 tickets get escalated to Level 2 and Level 3 technicians respectively.
5. Any technical issue reported by the customer gets fixed by the team.
6. Customer is updated at intervals about the progress of the issue.
7. The customer gets the problems resolved by the team.
Level 1 Technician – 600 USD per month
Level 2 Technician – 800 USD per month
Level 3 Technician – 1200 – 1800 USD per month
24X7 SUPPORT COVERAGE
The dedicated support team will manage your servers and customer queries round the clock. You can assign any technical issues for resolution any time of the day or night, and they will make sure everything is running perfectly to your satisfaction. You do not have to worry about any technical aspects and can concentrate more on your sales.
| Dedicated Technician | 24×5 Team | 24×7 Team | Datacenter Support |
|---|---|---|---|
| No | No | Yes | Yes |
CERTIFIED TECHNICIANS
The team members are graduates in Bachelor of Technology and certified by AWS, Google, Microsoft, Redhat or Cisco.
| Dedicated Technician | 24×5 Team | 24×7 Team | Datacenter Support |
|---|---|---|---|
| Yes | Yes | Yes | Yes |
QUALITY ASSURANCE
The team will be under the observation of a quality manager. He will be responsible for monitoring all helpdesk/chat communication to your hosting customers. Mistakes are minimal and when happens it will be corrected and advised to avoid repeated occurrence.
| Dedicated Technician | 24×5 Team | 24×7 Team | Datacenter Support |
|---|---|---|---|
| Yes | Yes | Yes | Yes |
7 DAY FREE TRIAL
We provide free trial for those who need to check out our expertise level
| Dedicated Technician | 24×5 Team | 24×7 Team | Datacenter Support |
|---|---|---|---|
| Yes | Yes | Yes | Yes |
24X7 SERVER MONITORING ( 5 MINUTE INTERVAL )
We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes.
| Dedicated Technician | 24×5 Team | 24×7 Team | Datacenter Support |
|---|---|---|---|
| Yes | Yes | Yes | Yes |
INSTANT MESSENGER SUPPORT
You can communicate with your team members using instant messenger software such as MS Teams, Slack, XMPP, or any other team collaboration suite.
| Dedicated Technician | 24×5 Team | 24×7 Team | Datacenter Support |
|---|---|---|---|
| Yes | Yes | Yes | Yes |