SHARED SUPPORT TEAM

Are you looking to outsource web hosting support? Do you require staff to keep up the technical department running and take care of your customers? You are at the right place. If you cannot afford to hire technical staffs to work solely for your Company, we have Support Engineers in our Shared Support Team to look after the Technical Side of your Business. They will be working for multiple clients and you will be one of them. A team consists of Redhat/Microsoft Certified Technicians. All Shared Support Teams are supervised by a Quality Manager, who will be monitoring customer communications and ensuring that your Company gets the Best Quality Support for your Customers.

24X7 SUPPORT COVERAGE

We manage your servers round the clock. You can open a ticket to us any time of the day or night, and we will be here to make sure that everything runs perfectly to your satisfaction. You do not have to worry about any technical aspects and can concentrate more on your core business.

Basic Premium Enterprise
Yes Yes Yes

QUALITY ASSURANCE

The team will be under the observation of a quality manager. He will be responsible for monitoring all helpdesk and chat communication to your hosting customers. Mistakes are minimal and if happens it will be corrected and advised in order to avoid repeated occurrence.

Basic Premium Enterprise
Yes Yes Yes

24X7 END USER HELPDESK SUPPORT

Your customers can enjoy 24×7 helpdesk support.

Basic Premium Enterprise
Yes Yes Yes

UNLIMITED SERVERS

You can sign up unlimited number of servers. The helpdesk support will be provided for all of them

Basic Premium Enterprise
Yes Yes Yes

TICKETS PER MONTH

Each plan comes with a ticket limit which suits your needs

Basic Premium Enterprise
300 Tickets 450 Tickets 600 Tickets

L1, L2 & L3 TICKETS

We will ensure that all your Level-1, Level-2 and Level-3 tickets are taken care of promptly

Basic Premium Enterprise
Yes Yes Yes

GUARANTEED 30 MINUTES RESPONSE TIME

We provide guaranteed 30 minutes response time for all support tickets opened from our helpdesk. The average response time is 15 minutes.

Basic Premium Enterprise
Yes Yes Yes

TICKET RESOLUTION TIME

We ensure that your tickets are resolved quickly and satisfactorily. Our technicians are able to fix almost all issues which can occur in Unix/Linux and Windows Servers

Basic Premium Enterprise
6 4 4

7 DAY FREE TRIAL

We provide free trial for those who need to check out our expertise level

Basic Premium Enterprise
Yes Yes Yes

24X7 SERVER MONITORING ( 5 MINUTE INTERVAL )

We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes

Basic Premium Enterprise
No Yes Yes

INITIAL SERVER HARDENING

After you sign up we will be performing a security hardening and upgrades to ensure that the server is safe and secure from the second it is signed up with us.

Basic Premium Enterprise
No Yes Yes

WEEKLY SECURITY CHECKS AND UPGRADES

We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn’t have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document.

Basic Premium Enterprise
No Yes Yes

INSTANT MESSENGER SUPPORT

You can communicate with your team members using any of the instant messenger available like GTalk, AIM, MSN, XMPP

Basic Premium Enterprise
No Yes Yes

OUR PLANS

$399/Month

BASIC

  • 24×7 Support Coverage

  • Quality Assurance

  • Helpdesk Support

  • Unlimited Servers

  • Same team works everyday

  • Upto 300 tickets per month

  • L1, L2 and L3 tickets

  • L3 tickets will be escalated and solved in 6 hours

  • Guaranteed 30 Minute Response Time

  • 6 Hour Resolution Time

  • 7 Day Free Trial

Addon Plans

    $599/Month

    PREMIUM

    • 24×7 Support Coverage

    • Quality Assurance

    • Helpdesk Support

    • Unlimited Servers

    • Initial Server Hardening

    • Same team works everyday

    • Upto 450 tickets per month

    • 24×7 Server Monitoring ( 5 Minute Interval )

    • L1, L2 and L3 tickets

    • L3 tickets will be escalated and solved in 6 hours

    • Guaranteed 30 Minute Response Time

    • 4 Hour Resolution Time

    • 7 Day Free Trial

    Addon Plans

      $899/Month

      ENTERPRISE

      • 24×7 Support Coverage

      • Quality Assurance

      • Helpdesk Support

      • Unlimited Servers

      • Initial Server Hardening

      • Same team works everyday

      • Upto 600 tickets per month

      • 24×7 Server Monitoring ( 5 Minute Interval )

      • L1, L2 and L3 tickets

      • L3 tickets will be escalated and solved in 6 hours

      • Guaranteed 30 Minute Response Time

      • 4 Hour Resolution Time

      • 7 Day Free Trial

      Addon Plans