Helpdesk support offers you outsourced 24×7 web hosting support and remote server administration services from your helpdesk system. That is, we will take care of the support tickets opened by your customers directly from your helpdesk software. Our support personnel will answer to your customer queries, as if they work in your company. This is a white-labeled plan. Ticket replies will be anonymous and your customers won’t notice that your helpdesk support has been outsourced.
Helpdesk support plan comes with round the clock support. Our server administrators will be available 24 hours to help your customer with their technical issues. This plan comes with complete server administration. Whether it is a server migration, a server installation, an urgent server issue, we are hear to help you and your customers 24×7. This will come as a great help for you as you do not have to maintain a team of server administrators in your office to manage your servers or your customers technical queries. Running a 24×7 team yourself will be difficult for you. You can benefit from our vast talent pool of server administrators and server security specialist, who are up-to-date in technology and have combined experience of more than 10 years of technical experience. You do not have to worry about any technical aspects and can concentrate more on your core business.