Helpdesk Support 365 is similar to our helpdesk support plan and we strongly recommend participation by all who use limited dedicated server as this is an excellent offer per server. We know that clients who participate in a our helpdesk plan use it more effectively and they consistently report higher satisfaction.
We support servers which are hosted in Cloud/Virtualization platforms too. We manage servers running or provisioned using Amazon AWS, CloudStack, OpenStack, OpenVZ, Xen and KVM. Each instance/vm/vps will be considered as individual dedicated server, when they are for shared hosting. Hardware nodes may be considered on custom quote.
Yes, you can upgrade to a higher-level plan at any time. If you pay for support on an annual basis, you will simply be charged the difference in fees, prorated for the remainder of your support contract. You can downgrade your plan when your annual contract expires. If you pay monthly, your fee will be [...]
During your first year as a valued customer the price of support will not change. This helps avoid larger periodic increases in support service price, and allows an organization to budget more effectively. If we introduce a new support benefit that can change our support plan costs after one year, you will be given advance [...]
When you choose a support plan, you will receive a welcome letter that will outline all the support options you have chosen, and will also provide the necessary information you need to contact support and enjoy all the benefits.
You will receive a notice at least eight to ten days in advance of your expiration date.