SEMI DEDICATED TEAM

We manage your servers round the clock. You can open a ticket to us any time of the day or night, and we will be here to make sure that everything runs perfectly to your satisfaction. You do not have to worry about any technical aspects and can concentrate more on your sales.

The team will be under the observation of a quality manager. He will be responsible for monitoring all helpdesk and chat communication to your hosting customers. Mistakes are minimal and if happens it will be corrected and advised in order to avoid repeated occurrence.

Your customers can enjoy 24×7 helpdesk support.

You can sign up unlimited number of servers. The helpdesk support will be provided for all of them

The greatest advantage of semi dedicated team is that the team which works at your helpdesk will be the same each day. This way we ensure that the technical support staff who are working for you are knowledgeable in your business processes

Each plan comes with a ticket limit which suits your needs

Semi dedicated plan comes with free admin hours. Apart from regular level-1 and level-2 customer tickets, you might have server administration tasks like server installation, configuration, optimization etc. You can use your free admin hours to get such tasks done. Admin hours are also used to performing Level-3 tasks.

We will ensure that all your Level-1 and Level-2 tickets are taken care of promptly

We provide guaranteed 30 minutes response time for all support tickets opened from our helpdesk. The average response time is 15 minutes.

We ensure that your tickets are resolved quickly and satisfactorily. Our technicians are able to fix almost all issues which can occur in Unix/Linux and Windows Servers

We provide free trial for those who need to check out our expertise level

We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes

After you sign up we will be performing a security hardening and upgrades to ensure that the server is safe and secure from the second it is signed up with us.

We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn’t have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document.

You can communicate with your team members using any of the instant messenger available like GTalk, AIM, MSN, XMPP