PER TICKET SUPPORT PLAN
24X7 END USER HELPDESK SUPPORT
Your customers can enjoy 24×7 customer support
QUALITY ASSURANCE
The team will be under the observation of a quality manager. He will be responsible for monitoring all helpdesk to your hosting customers. Mistakes are very minimal and when happens it will advised and corrected to avoid repeated occurrence.
SUPPORTED CONTROL PANELS
Per Ticket Support Plan support servers that comes with a web hosting control panel. Web hosting control panels like cPanel, Directadmin, Parallels Plesk, Webmin/Virtualmin, WebsitePanel, Kloxo, ISPConfig, HostingController, InterWorx and ZPanel are some of the control panels that we support. This plan support only servers that has a web hosting control panel.
WHITE-LABEL SUPPORT
Our support technicians will use your helpdesk system to answer your customers. There is no way that the customer will feel that the support is outsourced.
SUPPORTED HELPDESK SOFTWARE
We support WHMCS, Hostbill, Kayako and custom-build applications. Any helpdesk system is a piece of cake for our support technicians.
30 MINUTE RESPONSE TIME
We provide guaranteed 30 minutes response time for all support tickets opened from our helpdesk. The average response time is 15 minutes.
6 HOUR RESOLUTION TIME
Most of the issues will be resolved in 6 hours time. Experienced technicians will be working on your server to guarantee the minimum resolution time. The average resolution time is 2 hours.
ALL LINUX AND WINDOWS PLATFORMS SUPPORTED
We support all linux and windows servers.