SEMI DEDICATED TEAM
Are you looking to outsource web hosting support? Do you require staff to keep up the technical department running and take care of your customers? You are at the right place. If you cannot afford to hire technical staffs to work solely for your Company, we have our Support Engineers to look after your Technical Side of your Business. They will be working for multiple clients and you will be one of them. A team consists of Redhat/Microsoft Certified Technicians. All Semi Dedicated Support Teams are supervised by a Quality Manager, who will be monitoring customer communications and ensuring that your Company gets the Best Quality Support for your Customers.
STARTER
24×7 Support Coverage
Quality Assurance
Helpdesk Support
Unlimited Servers
Same team works everyday
5 Free Admin Hours
5 tickets per day
L1 and L2 tickets only
L3 tickets will be escalated and solved in 12 hours
Guaranteed 30 Minute Response Time
6 Hour Resolution Time
7 Day Free Trial
USD $299
Addon Plans
BASIC
24×7 Support Coverage
Quality Assurance
Helpdesk Support
Unlimited Servers
Same team works everyday
10 Free Admin Hours
10 tickets per day
L1 and L2 tickets only
L3 tickets will be escalated and solved in 6 hours
Guaranteed 30 Minute Response Time
6 Hour Resolution Time
7 Day Free Trial
USD $399
Addon Plans
PREMIUM
24×7 Support Coverage
Quality Assurance
Helpdesk Support
Unlimited Servers
Initial Server Hardening
Same team works everyday
15 Free Admin Hours
15 tickets per day
24×7 Server Monitoring ( 5 Minute Interval )
L1 and L2 tickets only
L3 tickets will be escalated and solved in 6 hours
Guaranteed 30 Minute Response Time
4 Hour Resolution Time
7 Day Free Trial
USD $599
Addon Plans
ENTERPRISE
24×7 Support Coverage
Quality Assurance
Helpdesk Support
Unlimited Servers
Initial Server Hardening
Same team works everyday
20 Free Admin Hours
20 tickets per day
24×7 Server Monitoring ( 5 Minute Interval )
L1 and L2 tickets only
L3 tickets will be escalated and solved in 6 hours
Guaranteed 30 Minute Response Time
4 Hour Resolution Time
7 Day Free Trial
USD $899
Addon Plans